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Human Factors is defined as the multidisciplinary effort to generate and compile information about human capabilities and limitations and apply that information to equipment, systems, facilities, procedures, jobs, environments, training, staffing and personnel management for safe, comfortable, effective human performance (Human Factors Policy, Federal Aviation Administration Order 9550.8, October 1993).
Operator Performance Impacts
Human error has been reported as being responsible for 70% of failures, accidents, and incidents in high risk industries. Does this same rate apply to human error in your operation? OPCENT can provide the answer in addition to solutions to lower the failure rate.
The following are examples of human impact to industries as published by NASA in the document titled Human Reliability and the Cost of Doing Business by D.L. DeMott, SAIC:
“Preventable human errors undercut quality, safety, IT security, and customer service. These incidents decrease profits and drain resources at every level of an organization, creating waste and negating the effectiveness of training, processes and procedures. Losses include property damages, worker injuries, lost workdays, and fatalities.”
The following are examples of human impact to industries:
- BP estimated that the Deepwater Horizon oil spill resulted in costs exceeding $40 billion
- Airports have estimated that historical ramp accidents have cost over $10 billion
- In the last 10 years, it has been estimated that medical deaths resulting from error have exceeded 200,000.
- IT security studies show that most data breaches are caused by human error