Mission Statement

OPCENT Solutions will identify the gaps in organizations or systems that lead to human error, make recommendations to close those gaps, and ensure an operator has the maximum potential to meet, or exceed, quality and safety standards.

Vision Statement

OPCENT Solutions will use human factors analysis to ensure organizations are structured with operator centric policies, equipment, logistics, resources, and training to maximize operator performance. This analysis can be completed during the planning phase of an operation, equipment design, training plan development, personnel management development, or can be completed when the organization shows symptoms of quality and safety deficiencies. OPCENT will provide human factors based solutions to deficiencies that will benefit both the operator and the organization.


OPCENT’s consultants have a tremendous amount of combined experience and acheivements in multiple industries.


  • 33 years in Production and Quality Management
  • 27 years QMS experience
  • 24 years Continuous Improvement Project Management Experience
  • ISO/IATF-16949 Auditing Expertise


  • 1 Lean Six Sigma Black Belt
  • 2 Lean Six Sigma Green Belt
  • Recognition from Caterpillar and Toyota for supplier quality
  • International supply chain and manufacturing expertise


  • 45 years military and commercial pilot experience
  • 25 years SMS experience within aviation operations
  • 25 years Human Systems Programs/ Aircrew Flight Equipment


  • National Award for Safety Achievement impacting Department of Defense fleet
  • DoD (ANG) project management award
  • Test program administration


  • 60 years logistics and transportation management


  • Worldwide Logistical Planning
  • Material Management
  • Warehouse Management
  • Material Handling Equipment
  • Ground and Air Shipping


Amy E. Drew

Owner/Chief Analyst


M.S. Human Factors – Florida Institute of Technology
Lean Six Sigma Green Belt – Georgia Tech
Aircraft Mishap Investigation Course – U.S. Air Force, AF Safety Center


Operations Manager – Gulfstream Aerospace
Human Factors Engineer – Gulfstream Aerospace
Chief of Safety/ Military Pilot – 165TH Airlift Wing


  • 18 years experience in military aviation operations
  • Expertise in critical mission/program management, operational efficiency improvement, logistics management, and technical training programs
  • Skilled in directing complex, multi-million dollar operations and leading cross functional teams to successful mission completion
  • Knowledge of qualitative/quantitative statistics, subjective data analysis, experiment design, full fidelity simulation
  • Currently holds Top Secret security clearance

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